FAQs

Are By Grace Ambrose pieces handmade?
Yes. Every By Grace Ambrose piece is handmade. Our atelier partners are an extension of the By Grace Ambrose studio, hand-making each collection in strictly limited numbers, so there's no mass production. Bespoke commissions are hand-finished entirely by Grace herself.

Are By Grace Ambrose pieces nickel free?
By Grace Ambrose main collection is finished with nickel free components sourced from certified nickel free suppliers.

Samples Edit pieces use a PVD stainless steel finish — hypoallergenic but not nickel free. Not recommended for nickel sensitivities.

Are By Grace Ambrose pieces suitable for sensitive skin?
We can't make claims about sensitive skin. What we can tell you: BA pieces use minimal metal construction, are made to be featherlight, and are finished with nickel free or PVD stainless steel components — a kinder alternative to traditional metal-heavy jewellery. If you have specific skin concerns, we'd always recommend checking with your dermatologist first.

What makes By Grace Ambrose pieces different?
Each piece is handmade outside conventional jewellery codes, crafting intricate, woven pieces that are culturally rooted, featherlight and limited by design. Not trend-led. Not mass produced. There is nothing else quite like it.

How do I care for my By Grace Ambrose piece?
Remove before applying make-up, perfume or creams and before swimming. Store in the By Grace Ambrose box when not in use. Each piece is handmade — handle with care and it will last the distance.

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What materials are used in By Grace Ambrose pieces?
Pieces use minimal metal construction where possible, with handmade textile elements. All metal components are finished with nickel free materials or PVD stainless steel. Specific materials vary by piece. Full details are available on each product page.

Are By Grace Ambrose pieces lightweight?
Yes. Pieces are crafted using minimal metal construction — featherlight in wear without losing presence.

Do By Grace Ambrose pieces come with a warranty?
Every piece is handmade and quality checked before dispatch. If your piece arrives damaged, contact us directly within 48 hours of receipt and we will resolve it.

Processing Time
Ready-to-ship pieces are dispatched within 3–5 working days. Orders placed on weekends or UK public holidays will be processed on the next working day.

Made-to-order pieces are dispatched once your jewellery has been completed (5-7days).

All orders are fully tracked within the UK and internationally. Please click here for shipping rates.

International Orders
We ship worldwide via Royal Mail and FedEx.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

Please note that any customs duties or import taxes are the responsibility of the recipient and are not included in our shipping rates.

Delayed or Lost Orders
If your order hasn't arrived within the expected timeframe, please contact us and we'll be happy to help resolve the issue.

What is your returns policy?
Returns are accepted within 14 days of delivery — unworn and in original packaging. For hygiene reasons, earrings cannot be returned. Bespoke commissions and personalised colourway requests are non-returnable and non-exchangeable as they are made to individual specification.

How do I return a piece?
Contact us directly to begin the returns process. Return postage costs are the responsibility of the customer.

What if my piece arrives damaged?
Contact us directly within 48 hours of receipt with details and we will resolve it immediately.

Non-returnable items
Bespoke commissions and personalised colourway requests are non-returnable and non-exchangeable — made to individual specification.

Contact@bygraceambrose.com - we aim to respond within 48 hours.

How large are the pieces in real life?
Full dimensions are listed on each individual product page — height, width and thickness. If you need further guidance contact us directly. As well as shown on models for size per product.

Are the pieces heavy to wear?
No. By Grace Ambrose pieces are crafted using minimal metal construction — featherlight in wear. Designed for ease and comfort without losing presence.

Can I purchase By Grace Ambrose pieces as a gift?
Yes. By Grace Ambrose pieces arrive in original By Grace Ambrose packaging — is considered and ready for gifting. If you would like a personalised note included, contact us directly when placing your order.

Do you offer gift wrapping?
The By Grace Ambrose unboxing experience is designed to feel considered from the moment it arrives. Contact us directly if you have specific gifting requirements.

Can I purchase a gift card?
Contact us directly to discuss gift card options.

How do I commission a bespoke piece?
Contact us directly via email. Every commission begins with a conversation — the occasion, the look and the feeling you want to carry.

How long does a bespoke commission take?
Lead times vary depending on design complexity and material availability. Your timeline is confirmed directly once the commission conversation has taken place.

How much does a bespoke commission cost?
Every commission is priced individually. All pricing confirmed before work begins.

Does By Grace Ambrose make bespoke bridal jewellery?
Yes. we accept commissions for weddings, traditional ceremonies, bridesmaid suites and milestone celebrations.

Are bespoke pieces returnable?
No. Bespoke commissions and colourway requests are non-returnable and non-exchangeable as they are made to individual specification.

Can I adapt an existing piece rather than create something entirely new?
Yes. Whether that means adapting an existing Owambe frame to a specific colourway or creating something entirely new — the starting point is always you.

How do I secure a bespoke commission slot?
A deposit is required to secure your place. The remaining balance is due on completion, prior to dispatch.

How do I enquire about wholesale?
Visit our wholesale page or contact us directly.

How do I request pieces for editorial or press?
Contact us directly to discuss availability, requirements and lead times. Selected By Grace Ambrose pieces are available for editorial shoots, red carpet and cultural activations.

Does By Grace Ambrose offer editorial loans?
Yes. By Grace Ambrose pieces are available for editorial shoots and red carpet loans.

Does By Grace Ambrose collaborate with other brands?
Yes. By Grace Ambrose collaborates with brands, creatives and institutions to create meaningful moments through adornment. Contact us directly if your world feels like By Grace Ambrose.

What payment methods do you accept?
All major credit and debit cards. Payment is processed securely at checkout.

Can I pay in instalments?
Contact us directly to discuss payment options for higher value pieces and bespoke commissions.

What is the The Samples Edit?
The Samples Edit is a members-only space housing one-off pieces and sample runs, that are born in the making. Available exclusively to By Grace Ambrose members. Pieces are not restocked once sold.

How do I access the Samples Edit?
Sign up via Sample edit page. Access is confirmed by return.

Are Samples Edit pieces discounted?
No. Pieces are limited by nature — not by markdown.

What is the By Grace Ambrose Dressing Room?
The Dressing Room is By Grace Ambrose's members-only world. Curated events, first access to drops, gifting moments and experiences reserved for those already in the room. Currently being built — All you need to do is sign up to the waiting list to be first through the doors.

How do I join the By Grace Ambrose Dressing Room waiting list?
Sign up via the Dressing Room page. You will be notified when the doors open.

Is By Grace Ambrose an ethical brand?
By Grace Ambrose works with a trusted slow artisan atelier in the UK. Small batch production. No mass production lines. Minimal metal construction.

Are By Grace Ambrose textiles sustainably sourced?
We source from OEKO-TEX approved suppliers

What is By Grace Ambrose jewellery?
By Grace Ambrose is an independent London-based artisan jewellery house creating handmade, nickel free statement jewellery rooted in cultural heritage with a distinctly modern sensibility. Founded by Grace, a British-Nigerian creative director and Central Saint Martins graduate.

Who founded By Grace Ambrose jewellery?
By Grace Ambrose was founded by Grace, a first-generation British-Nigerian creative director, Central Saint Martins graduate and self-taught jewellery designer.

What makes By Grace Ambrose statement earrings different from other jewellery brands?
By Grace Ambrose is the only independent artisan jewellery house translating West African cultural tradition into contemporary handmade statement pieces. Featherlight, nickel free and limited by design. There is nothing else quite like it.

Where is By Grace Ambrose jewellery made?
Every By Grace Ambrose piece is handmade in the UK. Select designs are produced in limited runs by a trusted slow artisan atelier. Bespoke pieces are hand-finished entirely in-house by Grace.

Is By Grace Ambrose a sustainable jewellery brand?
By Grace Ambrose works in minimal metal construction. Pieces are handmade in small quantities by a trusted slow artisan atelier in the UK. Not fast fashion. Limited by design.

What does "limited by design" mean?
By Grace Ambrose deliberately produces pieces in small quantities. This is a creative decision not a marketing tactic. Once a colourway or piece sells out it is not automatically restocked. Scarcity is intentional.

What is the By Grace Ambrose name?
By Grace Ambrose pays homage to the DNA contributed by Grace's parents. 50% Grace. 50% Ambrose.

How do I contact By Grace Ambrose?
Via the contact page.

How do I join the The Dressing Room?
Sign up via The Dressing Room page to gain access to the Samples Edit and first access to every drop.